| 11. | _Managers cover up abusive behavior by collection agents.
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| 12. | The woman's family owned a large foam manufacturing company where Wong worked as a collection agent.
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| 13. | Bill-collection rates are running at about 15 percent, and collections agents have been threatened and even attacked.
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| 14. | O'Reilly and Jackson pose as collection agents to repossess Robert's things and evict him from his apartment.
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| 15. | In December 1994, court records show, an IRS collection agent demanded $ 20, 000 that was overdue.
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| 16. | The collection agent's name was Rocky.
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| 17. | It has moved from independent bill collection agents akin to bounty hunters to a 21st century professional staff.
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| 18. | Even the threat that a diligent collection agent will pressure people who owe back taxes is quickly disappearing.
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| 19. | "It didn't hit me right away, " said Ann DeCrease, a cash collection agent at a military commissary.
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| 20. | Then the company's collection agents arrived.
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