The Gottman-Rapoport Blueprint for Constructive Conflict is presented, which uses the mnemonic " ATTUNE " to emphasize the speaker's job of awareness, tolerance, and transforming criticism into wishes and positive needs, and the listener's job of understanding, nondefensive listening, and empathy.
12.
He said constructive conflict rarely will take place if the CEO doesn't encourage it _ " No one is going to engage in conflict because they're going to be punished for it " _ and the boss must also make sure that an atmosphere of trust already has been created.
