Your enquiry will be processed and replied within five working days . if this is not possible , an interim reply will be sent to you for information . )
12.
We shall reply to all written enquiries or complaints within 10 days . if this is not possible , we shall give the writer an interim reply as soon as possible
13.
Whenever possible , we will respond immediately . all suggestions or complaints will be dealt with expeditiously and at least an interim reply will be given within 10 days
14.
For complex issues where further work is required , an interim reply stating the likely time and work required will be provided within 10 working days
15.
The department will respond to comments or suggestions immediately where possible . if we need more time to collect information , we will issue an interim reply with 5 days
16.
We will deal with your enquiries , suggestions or complaints , whether verbal or written , expeditiously and at least an interim reply will be given within 10 days
17.
If a full reply could not be made within 30 working days , an interim reply will be sent to you to advise the progress . the reply will be in the language of your complaint
18.
If a formal reply cannot be given immediately we shall give an interim reply within 10 days . alternatively you can contact the senior operations & training officer concerned at the telephones listed in this booklet
19.
If a formal reply cannot be given immediately we shall give an interim reply within 10 days . alternatively you can contact the senior operations training officer concerned at the telephones listed in this booklet . he will arrange an appointment for you to meet the appropriate staff whenever necessary
20.
Upon receipt of complaint on 1823 , the officer concerned will contact you on a need basis and an reply will be given to you within 10 calendar days . if it takes more than 10 calendar days to provide the reply , our hotline will provide an interim reply within 10 calendar days and the final reply within 14 calendar days
