Arguably the most important part of their analysis lies in a state-transition diagram ( in Chapter 5 ) that Winograd and Flores claim underlies the significant illocutionary ( speech act ) claims of two parties attempting to coordinate action with one another ( no matter whether the agents involved might be human human, human computer, or computer computer ).
12.
The key insight provided by Winograd and Flores is that the state-transition diagram representing the SOCIAL ( Illocutionary ) negotiation of the two parties involved is generally much, much simpler than any model representing the world in which those parties are making claims; in short, the system tracking the status of the'conversation for action'need not be concerned with modeling all of the realities of the external world.
